Use cases
Calls Belvoy can handle today, for your business, for yourself and for whoever builds on it. Each example lists the features it uses.
Use cases
The phone rings and you can’t get to it. The agent can.
Restaurants Answers
While you serve, the agent answers and puts the booking in your system.
On a Saturday night your hands are full of plates. The agent answers on your own number, checks your booking system for a free table and books it. Questions about the menu or when the kitchen closes it answers from your own information, with a soft murmur in the background.
After the call: Table for four booked at 19:30
Shops, practices and trades Answers
At 22:14 the agent answers. By morning the callback request is waiting for you.
The phone keeps ringing after closing time. The agent answers with your opening line and a voice that suits your business, handles the questions you hear every day and notes who wants a call back. In the morning the summary and the details you asked for are waiting.
After the call: Summary and callback request ready at 08:00
Salons, garages and practices Answers
‘Anything free on Thursday?’ The agent finds an open slot in your schedule.
Whether someone wants a new appointment or needs to move one, you draw the route once on the canvas. The agent hears what the caller wants, finds a free slot in your own scheduling system and books it while the caller is still on the line.
After the call: Appointment moved to Friday 10:00
Online shops Answers
The agent finds the order and arranges the return. You can always listen in.
The agent looks up the order in your own system, logs the return and records the complaint. In the live view you listen in and whisper the agent a hint the caller can’t hear. Afterwards you play the call back with the transcript alongside.
After the call: Return logged, replacement on its way
Care, insurance and legal Answers
The agent works through your questionnaire and follows up on ‘sometime last month’.
For calls with fixed steps you draw the questionnaire as a route. The agent follows up on vague answers and hands everything over as data: text, a number, yes/no or a choice from your list. Per agent you decide what is kept and for how long, and personal data in transcripts is masked.
After the call: Completed intake, personal data masked
Your own models Answers For developers
Pick the models on your own keys and let a simulated caller test them.
Per agent you pick the engine: speech-to-speech, or your own chain of speech recognition, language model and voice. It all runs on your own keys with the providers. Before going live, a simulated caller tests the new version and you compare the result with the previous one.
After the call: New version tested before it goes live
Agencies and resellers Answers For developers
Each client gets a workspace with a budget limit, and your brand throughout.
If you build agents for clients, each client gets a workspace of its own: agents, keys, numbers and calls stay separate. Per workspace or per agent you set a monthly budget with a hard limit. Your clients see your name, colours and logo in the app, the emails and the widget.
After the call: Clients kept apart, costs capped
Use cases
Reminders, follow-ups, call-backs, or an errand of your own.
For yourself Calls out
The assistant calls the GP for you and puts the appointment in your calendar.
You type what needs doing in one sentence, say a GP appointment next week. The assistant looks up the right number and opening hours, calls as soon as the line opens, gets through the phone menu and waits on hold. It only shares what you allow and puts the appointment in your Google Calendar.
After the call: GP appointment in your calendar
Practices and services Calls out
The agent calls through tomorrow’s appointments, within your calling hours.
The agent calls your customers the day before and asks whether the appointment still stands. It moves it in the same call if needed; when nobody answers it leaves a message or tries again later. It only calls within your hours, and anyone who no longer wants calls goes on the opt-out list.
After the call: Tomorrow’s schedule is right again
Sales and quotes Calls out For developers
A new enquiry starts a call through the API right away, with your questions.
Someone requests a quote on your site. Your own software starts a call through the API right away, with the request as context. The agent asks your qualifying questions, within your calling hours, and the answers come back as clean data through a webhook, ready for your CRM.
After the call: Qualified and updated in your CRM
Installers and service Calls out
The agent asks how it went and writes down the score and comments.
A day after the job the agent calls your customer and asks how it went. When they hang up, the score and the comment are there as data, judged on your own criteria. If you want to hear exactly how someone said it, you play the call back.
After the call: A score and a comment per customer
AI assistants and agents Calls out For developers
Through the MCP server your own assistant starts and follows real phone calls.
Belvoy has an MCP server. Your own AI assistant can use it to start a phone call with a brief, follow the call and fetch the result. The call itself runs on your number and your keys.
After the call: The result back in the chat
Use cases
The same agent, with a talk button in the browser.
Websites and online shops On your website
Visitors ask their question out loud and get an answer from your information.
A talk button on your site, with two lines of code. Visitors ask their question out loud to the same agent that answers your phone, and it answers from your knowledge base: your web pages, a PDF or a piece of text. You match the button’s colour and shape to your site.
After the call: Answered from your own knowledge base
Your own app On your website For developers
Two lines of code and your users talk to your agent, in your style.
Drop the widget into your own app or platform with two lines of code; it only works on the domains you allow. Colours, font and texts follow your brand, and your clients see your name. Whatever you set up in the app, you can also do through the API and the SDKs for TypeScript and Python.
After the call: Live on your own domain
Tell us what the agent should do for you. We read every request ourselves and email you back.